We are ready to provide maximum continuous assistance to disabled persons and persons with reduced mobility and orientation. Our assistance services will help these people to be safely checked-in, accompanied through the security check, and assisted to move around the airport, board the plane and be seated.
We highly recommend booking assistance directly with your airline, preferably when purchasing your ticket or well in advance, and to tell then exactly what your specific needs are. In that way, assistance will be automatically provided throughout your journey, during the departure and arrival and during any potential transfers all the way to the final destination and back.
For assistance (this is also possible on arrival), please contact the assistance service provider. We recommend doing this at least 36 hours before the scheduled departure / arrival. Persons with reduced mobility and orientation usually board planes first and leave last.
Assistance can be booked when purchasing the ticket directly with your carrier. You may also request it directly at the airport, at any check-in and information counter and at designated contact points (e.g. at any car park and multi-storey car park). If the request for assistance services is not received sufficiently in advance as recommended by us, we cannot guarantee that the service will be provided immediately.
The assistance service is provided free of charge.
Parking at the airport for people with ID cards issued for persons with disabilities
If you hold an ID card for persons with disabilities, you can park your car in any airport car park and multi-storey car park for free. Before your departure, just show your ID card for persons with disabilities at the AeroParking offices located on the ground floor Parking C where you will be issued a ticket for free exit.