Prague Airport Introduces Digital Assistant; AVA Offers New Form of Communication with Passengers

AVA provides passengers with up-to-date and accurate flight information, offers travel support, and effectively accelerates the ongoing communication. It is available 24 hours a day, seven days a week. As part of its services, it offers several key functions, such as “Track Flight”, “Questions and FAQs”, and recommendations for a seamless passage through the airport.

“In February, we will expand the functionality to include communication via FB Messenger, which will connect AVA with another extended chat application. In March, we will launch a service offering passengers the option of transferring the conversation to an information service operator who, based on the context and history of the chat, will answer questions to which AVA could not find answers,” Eva Krejčí, Prague Airport Director of Communications and Marketing, said.

As part of the “Track Flight” service, AVA offers passengers the opportunity to have a specific flight monitored and receive up-to-date information via automatic notifications. This includes, for example, the opening of the gate and relevant check-in counters, the start of boarding, the departure or arrival of the aircraft, and the assigned baggage carrousel. AVA replaces the previously provided notifications via SMS and introduces a new innovative solution at Václav Havel Airport Prague, with which passengers do not just passively receive notifications about the flight, but are able to ask for details.

The “Questions and FAQs” service is another key feature, thanks to which AVA is able to answer the most frequently asked questions by passengers regarding the airport and travel. The digital assistant will help, for example, with orientation in the terminals, information about parking at the airport, rules for baggage check-in, and rules regarding liquids and their limits for transport. It is able to recommend services, shops, and restaurants at the airport tailored to each passenger’s preferences.