FAQ – Frequently Asked Questions | Vaclav Havel Airport Prague, Ruzyne

Information

Due to the construction works on Evropska Street, we recommend passengers to allow enough time for their journey to the airport or use alternative routes. Thank you for your understanding.

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Passenger check-in

What is a Self-Service Bag Drop? When and how can I use this service?

Passenger check-in

How to go through the security check after purchasing the FastTrack service?

Baggage check-in

I am changing to another flight in Prague, what should I do with my checked-in baggage?

Baggage check-in

Should I lock my baggage before checking in?

Baggage check-in

What is the maximum size and weight of checked-in baggage?

Baggage check-in

Where do I pay for overweight of my checked-in baggage?

Baggage check-in

What is the maximum size and weight of hand baggage?

Baggage check-in

My baggage is damaged. What should I do?

Baggage check-in

When picking up my baggage, I took another passenger’s baggage by mistake, what should I do?

Baggage check-in

I am transporting oversize baggage – what should I do?

Baggage check-in

How can I travel with a pram/pushchair?

Baggage check-in

I am going to travel with a pet – how should I proceed?