FAQ – Frequently Asked Questions

This service allows you to check in your checked baggage at the airport yourself. The Self-Service Bag Drop is available for flights of chosen airlines. To use this service, passengers need their boarding passes, which can be acquired during on-line check-in or at the Self-Service Check-in kiosk.

The Self-Service Bag Drop machine is situated in the departure hall of Terminal 2. Here the passenger scans the bar code of their boarding ticket, prints the baggage tag and attaches it to their baggage, which then will be sent to the baggage sorting area and loaded onto the aircraft. Detailed information here.

Security FastTrack is a paid service that provides priority access to the security checkpoint in Terminal 2. Security FastTrack is only available for travel to Schengen area countries (Terminal 2) and is valid for a 60-minute time period (when booking online) and a 90-minute time period (when purchased at the ticket counter). The service cannot be used for passage with strollers and luggage other than standard cabin (hand luggage). The service can be booked online at least 2 hours before the scheduled transit or directly at the ticket office with immediate effect. 

What is the procedure for passing through security with a Security FastTrack service purchased?

Instructions for using the service (online booking)

1. Before the security checkpoint, look for the special entrance for the Security FastTrack service (on the left side before the central security checkpoint)
2. Scan your boarding pass
3. If prompted, scan your Security FastTrack voucher (QR code)

Instructions on how to use the service (purchase at the ticket office directly in the departure hall)

1. The service can be purchased at the ticket counter marked Security FastTrack (before entering the security checkpoint) in Terminal 2. The cost of the service is 200 CZK / person. The pass can be used within 90 minutes after purchase.
2. After purchasing the service, remove the ticket with the QR code and proceed to the Security FastTrack entrance (to the left of the ticket counter)
3. Scan your boarding pass, then scan the ticket with the QR code

If you are changing to another aeroplane at Prague Airport, we advise you to check in advance whether your baggage will be checked in until your ultimate destination. Otherwise you will need to reclaim your baggage after arrival and check it in again before the other flight.

We recommend that you lock your baggage, preferably using a security TSA lock (with the diamond symbol). This will make it possible for security personnel to check the contents of your baggage without damaging it.

Each airline has different size and weight limits. We advise you to get the information in advance.

The overweight fees are usually paid at the check-in desk or at the counter of your airline company.

With some carriers, it is only possible to pay for excess weight by credit card.

The allowed size and weight of hand baggage follow the rules of your airlines. We advise you to visit their website.

If your baggage has been damaged, you will need to contact the complaint counter of the handling company which was in charge of the flight. Complaint counters for all three handling companies are in the baggage reclaim areas in Terminals and 2.