Airport Operations
Airport Operations

Regular and Charter Flights

Terminals

 

Dráhy

Terminal 1 (T1)  is only intended for flights to countries outside the Schengen area, Terminal 2 (T2) for flights to countries within the Schengen area.

In T1 there are Piers A and B, in T2 there is Pier C and departure gates D.

Airport authority guarantees the control of entry into non-public areas in both terminals by electronic gates (validators). The validators are located in T1 in front of the passport control and in T2 in front of the central security control.

Flights Arriving and Departing from Different Terminal

The rule for allocation of contact stands to flights arriving at Terminal 1 (i. e. from non-Schengen area) and subsequently departing from Terminal 2 (i. e. to Schengen area) or vice versa is as follows. If the turnaround time is not sufficient to tow the aircraft between Terminal 1 for arrival and Terminal 2 for departure or vice versa, the aircraft is allocated a contact stand at the departure terminal. In such case, arriving passengers are taken to the arrival terminal by buses which they board by using the PBB fixed part staircase. Departing passengers embark the aircraft the standard way through the PBB.

Check-in desks

Prague Airport has 70 check-in desks in T1 and 96 in T2.

The equipment of all desks is identical.

T1

T2

Check-in desk equipment

  • Work station of system CUTE/CUPPS,
  • SITA platform AirportConnect Open/Flex
  • Boarding pass printer ATB
  • Bar code reader 
  • Baggage tag printer BTP
  • Document and credit card reader integrated into the keyboard

Check-in desk allocation rules

Airport authority enables Handling partners to conclude long-term leases for groups of check-in desks.

Short-term leased check-in desks for the check-in of individual flights are allocated on the basis of daily operational plan. Their allocation is subject to operational needs, but the aim is to ensure the optimal adaptation to the business model of the carrier concerned. The carrier or handling company may therefore request the airport operator to allocate specific check-in desks on a regular basis for a given operating season. A special form is used to specify such requirements.

Allocation of available desks for short-term lease is responsibility of airport authority. Allocated desk is provided with the carrier's identification, his logo (or including the logo of the relevant alliance), flight number, possible code-share partners, destination and departure time, or transport class of the flight.

The exact rules for allocation and guarantee from airport authority can be found here:

SLA Declaration

 

Self-service

We strongly support technologies for self-service passenger check-in.

A total of 35 CUSS kiosks of the SITA S6 type are located in Terminals 1 and 2.

In Terminal 2, there are also 12 self-service bag drop units (SBD) - new generation SITA Scan & Fly counters for easy and fast baggage handling. SBD units allow one- and two-step check-in, but two-step check-in is strongly preferred. SBDs are directly connected to the conveyor belt. These SBD units can be used also as regular check-in desks and are located at counters 284 – 295.

For information on the conditions of implementation for CUSS and SBD kiosks, contact Prague Airport at cute.cuss@prg.aero

Belts - Queue Management

Airport authority provides a system of fixed and mobile belts for the organization of waiting queues. In case of a request for mobile belts or if you wish to change the settings of fixed belts within the individual check-in islands, contact the Terminal Operations Supervisor. Depending on the nature of the request, a fee may be charged according to the valid price list.

Terminal Operation Supervisors

Terminal supervisors are always ready to help you.

They are responsible for the overall coordination and fluidity of the check-in process and monitor compliance with the so-called SLA.

Supervisors provide solutions to all non-standard situation, such as:

  • conflict situation, including the handling of passenger complaints,
  • losses and findings,
  • accompanying the passenger back to the non-public area,
  • records of claims,
  • dealing with accidents.

 Supervisors also organize and supervise Airport Information Assistants.

Airport Information Assistants

You know it exactly. Despite great planning, passengers all come together at once. And that's why our next team is here. Airport information assistants will help you manage queues and organize larger groups of passengers. The assistants have the task of coordinating the flow of passengers in front of the check-in counters, in the area in front of the passport and security control. At the same time, they provide general operational information and assist in resolving non-standard and safety operational situations.

Gates

Václav Havel Airport Prague has gates with direct boarding by the boarding bridges and gates served by apron buses. Gates differ in their layout and boarding equipment. The opening time of individual gates and dedicated security controls is guaranteed by the SLA Declaration.

Terminal 1:

All gates are equipped with dedicated security checkpoints with a preparatory route at the entrance. Each gate is a closed and impassable area, which is equipped with toilets and vending machines with snacks. Part of the gates allows a pre-boarding or WIWO procedure.

Shared large-capacity gates are used for the handling of larger aircraft.

Terminal 2:

All gates are located behind the central security control, so they are in an open area and are completely passable. Some gates allow the WIWO procedure

Gate equipment

  • Work station of system CUTE/CUPPS,
  • SITA platform AirportConnect Open/Flex
  • Boarding pass printer ATB
  • Boarding pass reader BGR
  • Baggage tag printer BTP
  • Dot matrix printer
  • Document and credit card reader integrated into the keyboard
WIWO (Walk-In/Walk-Out) Procedure
wiwo

On certain contact stands, it is possible to perform the passenger embarkation and disembarkation to/from the aircraft by using the combination of the PBB (front aircraft door) and mobile passenger stairs (rear aircraft door). In such case, the movement of passengers on the apron (between the PBB fixed part staircase and the mobile passenger stairs at the rear aircraft door) needs to be coordinated by the ground handling staff.

It is not possible to apply WIWO procedure without combining it with the use of the PBB. Allocation of contact stand allowing the WIWO procedure to all carrier’s flights cannot be guaranteed.

Apron Buses
buses

Passenger apron transportation is provided by airport authority. All apron buses at Václav Havel Airport Prague are of COBUS 3000 type with the capacity of 90 passengers (as per the SLA Declaration). All apron buses are fully air-conditioned and equipped with information displays providing the flight identification details (flight number and destination). The service delivery times regarding apron buses operation are guaranteed by the SLA Declaration.

Transfer

Both Terminals 1 and 2 are equipped with Transfer desks of handling companies

Transfer desk equipment

  • Work station of system CUTE/CUPPS,
  • SITA platform AirportConnect Open/Flex
  • Boarding pass printer ATB
  • Bar code reader 
  • Baggage tag printer BTP
  • Dot matrix printer
  • Document and credit card reader integrated into the keyboard

Airport Transfers 

MCT (Minimum connecting time) 

PRM assistance

Professionally trained assistants are always ready to help passengers with disabilities and reduced mobility. Airport authority guarantees high standards of service quality in the SLA Declaration and Quality Standard.

Airport authority guarantees the maximum reaction times when providing assistance to passengers with disabilities and persons with reduced mobility and orientation (i.e. the time from the service request to the time of arrival of the assistant at the meeting point) in the following way:

Departure

  • outdoor premises:
    • Pre-booked passenger within 15 minutes from placing the request with contact dispatching
    • Non pre-booked passenger within 20 minutes from placing the request with contact dispatching
  • indoor premises of the terminals, check-in and information counters at T1 and T2
    • Pre-booked passenger within 5 minutes from placing the request with contact dispatching
    • Non pre-booked passenger within 15 minutes from placing the request with contact dispatching

Arrival

  • Pre-booked passenger at the time when the airplane stops on the stand
  • Non pre-booked passenger within 15 minutes from placing the request with contact dispatching (in case that the passenger was at least identified in PSM, within 15 minutes from the time the airplane stops on the stand)

Technical equipment

  • 2 Ambulift Bullmor vehicles with forklift (lift height max. 5900 mm)
  • 3 minibuses for passenger transport with a leveling platform
  • 47 wheelchairs
  • 15 lifting chairs (up to 250 kg)

SITATEX address and PRM specification

SITA address of PRGWC7X is correct for PAL, CAL, PSM messages.

Please specify as precisely as possible the type of assistance required, so that your passengers can be provided with a comfortable, tailor-made service without waiting.

 

More about PRM assistance and legislation

SLA Declaration 

 

Non-standard and oversized baggage

Only standard baggage corresponding to the following minimum and maximum parameters can be checked in at a check-in desk:

LENGTH

WIDTH

HEIGHT

WEIGHT

30 - 90 CM

20 - 50 CM

10 - 75 CM

2-50 KG

If the luggage in one or more parameters does not correspond to the characteristics of the standard luggage, it is considered as non-standard and is subject to a special check-in regime.

Such luggage has to be checked in through Oversize baggage counter.

The following are considered as non-standard luggage:

  • paper bags, sacks and plastic bags;
  • luggage with long or loose straps or straps;
  • folding strollers;
  • musical instruments;
  • wheelchairs;
  • weapons and ammunition;
  • parasols, umbrellas and various poles;
  • sharp and otherwise dangerous objects;
  • sports equipment (surfboards, skis, bicycles, golf clubs, floorball sticks, tennis rackets, skateboards, balls, etc.);
  • fishing tackle / rods;
  • spare parts for machinery;
  • electronic devices;
  • live animals

Based on the contractual relationship between the airport authority and handling companies, this service is fully provided by airport employees.

Uncollected baggage - RUSH and OHD procedure

Airport authority ensures the collection of uncollected baggage from arrival carousels and its handover to handling companies for further processing (within the RUSH and OHD procedure).

If it is not possible to identify the luggage in the non-public area of the airport, the airport authority (through the contractual supplier) provides:

  • baggage registration and record creation in the international Worldtracer system as On-hand baggage (OHD),
  • OHD luggage storage,
  • performing a secondary baggage check by providing a list of baggage contents for identification under the Secondary Tracing procedure,
  • sending the identified OHD baggage to a designated destination as RUSH,
  • disposal of unidentifiable luggage in accordance with applicable regulation.
Passport control and customs control

Passport control and customs control is provided directly by state authorities. In accordance with the legislation of the Czech Republic, only persons with diplomatic passports and aircraft crews have a priority access to passport control.

The passport control is located in Terminal 1 for flights to or from countries outside the Schengen area and in transfer area between Terminal 1 and Terminal 2.

Veterinary goods imported from third countries may enter the territory of the Czech Republic only through the Border Veterinary Control Station of the Czech Republic or another EU Member State. Collection and delivery of consignments at the veterinary station is provided by the staff of Prague Airport. More here

 

Medical service

The permanent medical service within the airport area is provided continuously for passengers, airport visitors and employees of all entities operating in the airport area in the form of the Medical Emergency Service. A fee may be charged according to the valid price list.

Delays

We carefully check every delay caused by the airport and communicate with Airlines and Ground handling companies’ preventive measures or process changes in order to prevent further delays as much as possible.

We have long-term cooperation with European airports associated in the APN (Airports Performance Network) group within the ACI EUROPE organization. We contribute to the fulfillment of common goals - standardization of delay evaluation, harmonization of delay codes and reduction of delay minutes caused by the airport operator.