Plan Your Journey

FAQ – Frequently Asked Questions

Plan Your Journey

FAQ (Index FAQ - by node)

Kategorie
General
What should I do if my flight is cancelled?

In the case of a cancelled flight, we recommend that you contact your airline company, which should offer you an alternative solution or tell you about your further options. The best way to contact your airline company is via their customer telephone line, which you can usually find on their website. Some airline companies also have customer counters directly inside Václav Havel Airport Prague. Find a list HERE.

General
Which are the Schengen Area Member Countries?

At present, the Schengen Area includes territories of the following EU countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

and non-EU countries (members of EFTA):

  • Iceland
  • Norway
  • Switzerland
  • Lichtenstein

The Schengen Area does not automatically cover all the overseas territories of the member states. It does include:

  • The Azores
  • Madeira
  • The Canary Islands
General
What is a boarding pass validator?

A boarding pass validator is an electronic device enabling your boarding pass to be checked automatically. At the validator, you simply press the bar code on your printed boarding pass (or the version saved on your mobile phone or tablet) onto the green-illuminated scanning sensor and the validator checks your boarding pass automatically and allows you to proceed to security (Terminal 2) or passport control (Terminal 1).

General
What should I do if my flight is delayed?

In the case of a delayed flight, we recommend that you contact the airline company, which will have all the current information about your flight available, including the cause and duration of the delay. The best way to contact your airline company is via their customer telephone line, which you can usually find on their website. Some airline companies also have customer counters directly inside Václav Havel Airport Prague.

Passenger check-in
What is a Self-Service Bag Drop? When and how can I use this service?

This service allows you to check in your checked baggage at the airport yourself. The Self-Service Bag Drop is available for flights of chosen airlines. To use this service, passengers need their boarding passes, which can be acquired during on-line check-in or at the Self-Service Check-in kiosk.

The Self-Service Bag Drop machine is situated in the departure hall of Terminal 2. Here the passenger scans the bar code of their boarding ticket, prints the baggage tag and attaches it to their baggage, which then will be sent to the baggage sorting area and loaded onto the aircraft. Detailed information here.