AVA helps you travel stress-free. She monitors your flight, answers questions, and recommends airport services and shops – directly in WhatsApp and Messenger.
AVA watches your flight. You just focus on your journey.
Whether you are departing, arriving, or heading to the airport to pick someone up, AVA tracks the specific flight for you and sends important notifications directly to your chat at the right time. No need to constantly check the airport screens or the website
AVA can notify you about:
boarding start
gate change
flight arrival
flight delay or other schedule changes
change of baggage claim belt
other operational information related to your flight
Ask anything. AVA will guide you.
AVA is a digital assistant that helps you quickly find your way around and get the right information exactly when you need it. It works as a natural, conversational way to “ask the airport” – simple, clear and available 24/7.
AVA can help with:
finding your way around the airport (terminals, gates, services and facilities)
baggage rules and security screening
airport parking and transport to the airport
airport procedures (check-in, security, transfers)
The airport tailored to your flight.
AVA recommends shops, restaurants and services based on what you need at the moment – whether you are hurrying to your departure, looking for a gift, or simply want to make your journey more enjoyable.
AVA can help you find, for example:
restaurants, cafés and duty free shops
parking and premium services
Security FastTrack, airport lounges and other services for more comfortable travel
specific brands or products
Legal Notice – “Flight Alert” Service and Digital Assistant AVA
Prague Airport, a.s., as the operator of the website www.prg.aero and/or any applications hosted on that website, hereby informs users that the information provided through the “Flight Alert” service and the digital assistant AVA (including communication via WhatsApp or other applications) is for informational purposes only. The accuracy and timeliness of such information may be affected by external circumstances beyond the operator’s control (e.g., weather conditions, decisions of air carriers, technical factors, etc.).
The user acknowledges that, within the scope of these services, communication may occur with a digital assistant powered by artificial intelligence. Information provided by the digital assistant may therefore be incorrect, incomplete, or inaccurate. Passengers are strongly advised to independently verify any information provided by the digital assistant through official sources (e.g., with the air carrier or directly at the airport).
The operator does not guarantee the accuracy, completeness, or timeliness of the information provided and accepts no liability for any damages, losses, or other adverse consequences that may arise from reliance on or use of such information.
By using the “Flight Alert” service or the digital assistant AVA, the user confirms that they are aware of this legal notice and agree to its implications.