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Baggage check-in

When picking up my baggage, I took another passenger’s baggage by mistake, what should I do?

Notice

Current information and recommendation for passengers:

Thank you for protecting yourself and other travellers at the airport by wearing a face mask, keeping a safe distance, washing your hands frequently and using hand sanitizers.
We recommend checking the entry requirements of the country you are travelling to and the measures taken by your airline.

To review all conditions to travel to the Czech Republic, please visit the Ministry of Interior of the Czech Republic’s website.

Information on the airport's protective measures can be found HERE

If you pick up someone else’s baggage by mistake, you need to go to the complaints counter of the handling company that handled your flight. The counters of all three handling companies can be found in the baggage reclaim area of Terminal 1 and Terminal 2.

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