Baggage complaints
Damaged or lost baggage
During transportation, baggage may be damaged or not delivered. If this happens, please contact the baggage claim desk of the ground handling company that handled your flight, as indicated on the information displays by the baggage reclaim belt.
The baggage claim desks of all three ground handling companies (Czech Airlines Handling, Menzies Aviation and Czech GH) are located in the baggage reclaim area of both Terminal 1 and Terminal 2.
The baggage complaint staff will write a report regarding any lost or damaged baggage. The report contains a reference number and contact information for further communication. In most cases, undelivered baggage arrives on one of the following flights. The method of baggage delivery depends on your airline's terms and conditions.
If you wish to submit a subsequent claim, you should contact your airline directly without delay, and no later than seven (7) days after your arrival.
Lost baggage
On board the plane
If you have left your baggage or any other personal belongings on board the aircraft, please contact the ground handling company that handled your flight or your airline without delay.
List of handling companies and their contact details
All baggage-related operations (from check-ins to reclaims after the flight) are performed by the handling company indicated on the information boards. Make claims regarding any complaints, damaged or lost baggage to this company.
In the grounds of Vaclav Havel Airport Prague
If you have left your baggage or any other personal belongings in the airport premises, please contact our Lost and Found desk.
Lost and Founds contact details
Should you lose ID documents, please contact the Police of the Czech Republic via telephone: +420 158.